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F.A.Q.s

Do I get to meet my dog walker/pet sitter in advance?

Before your first booked service, you will meet with Jennifer, Pet Sitter & Owner of the company. At this meeting, we collect & document all care instructions, and vet records if necessary as well as meet your pet. Jennifer will be the primary pet sitter, but in the case that a different sitter will be providing any part of the service, it is not required that you meet them, unless you prefer to do so. In the case of a scheduled sitter that will be covering all or part of the service, in order to fairly compensate the sitter for their time, we'd schedule a regular visit for a time when you'll be home. If an unscheduled sitter needs to step in to cover a service, there is usually no opportunity for the client to meet the sitter that fills in. Please keep in mind that any sitter working for our company is fully vetted and trained and that in the case that a scheduled sitter is unable to make a visit, it is for your pet's benefit that someone fill in A.S.A.P. and we will inform you of this as it happens.

 

What is your cancellation/rescheduling policy?

Boarding: Full refund if cancelled by 12 noon, 7 days before the scheduled booking. If booking is cancelled after 12 noon, 7 days before the scheduled booking, 50% is refunded for the first 7 days of the booking. (Ex: If 4-week booking is cancelled after 12 noon, 7 days before the stay begins, the pet owner will only be charged 50% for the first 7 days and will get a full refund for the remaining 3 weeks.)


Dog Walking/Drop-In Visits: Full refund if cancelled by 12 noon, one day before the scheduled visit. If booking is cancelled after 12 noon, one day before the scheduled visit, 50% is refunded for the first 7 days of the booking. (Ex: If 4-week booking is cancelled after 12 noon, 7 days before the stay begins, the pet owner will only be charged 50% for the first 7 days and will get a full refund for the remaining 3 weeks.)

*We make exceptions - It is not fair to make you pay if you got sick or had an emergency come up. These exceptions are at our discretion.

Training:

PRIVATE CONSULTATIONS: To cancel or reschedule, please email us at least 24 hours in advance. Cancel 24 hours in advance: Receive full credit from booking towards a future booking. Cancel less 24 hours in advance: Receive 50% credit from booking towards a future booking.

GROUP CLASSES: Group class registration fees are not refundable. However, you can reschedule for a future class if you give at least 24 hours' notice that you won't be able to make it to class. If we do not receive notice, you will forfeit your class registration.

What areas of Houston do you service?

For dog walking & pet sitting services, our service area is limited to the highlighted area (in Fort Bend County) on the map below. We also provide dog, cat & bird boarding services, online animal training and education to residents living anywhere in the U.S. We are open to training consultations with international clients on a case by case basis.

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